Mosella

Delivery and Returns

Delivery

Packages are generally dispatched within 24 hours of receipt of payment and are shipped via TNT (multiple items) or Fastway (single items). It is possible to track your order, if required please let us know when ordering.

Boxes are amply sized and your items are well-protected. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Occasionally items may be out of stock, if this is the case we will contact you to let you know and provide a date from when the item will become available.

Returns Policy

All products carry a 1 year manufacturers warranty against failure and defects under reasonable operating conditions. This does not affect your statutory rights as a consumer.

If you wish to return a product please e-mail us in the first instance so we can advise of the address to send the returned item, along with the following details.

Order Number

Full Name and address

Email Address

Telephone Number

When sent back to us, you must include a copy of your invoice and a covering note explaining the fault and what you may have done to resolve the problem as soon as possible. Also the product should be in its original packaging and all component parts included.

PLEASE NOTE

* It is the customers responsibility to cover the cost of return to us and make sure that it is well packaged.

* We recommend that you use recorded or special delivery as we can not be liable for any loss or damage in transit.

* Any returns that are returned for non-broken reasons (e.g. deciding it is no longer required or ordered incorrectly) will be refunded minus the shipping costs incurred by us to ship the parcel.

If our Couriers are not be able to deliver the ordered products, a card from the courier will be left at the delivery premises notifying you that you have 5 days to arrange delivery/collection of the goods. If this is not completed in the above timescale then the products will be returned to us. This will incur an additional handling charge equivalent to the delivery charge applicable to your order being sent. Should you wish us to rearrange delivery again, this will incur a further delivery charge equivalent to that of the original delivery charge.


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